Effective Date: [Insert Date]

At NextGen Digital Store, we aim to provide high-quality digital books and a smooth customer experience. Due to the digital nature of our products, we have specific guidelines regarding refunds.

1. Digital Product Policy

All purchases made on our site are for digital products delivered via instant download. Once a digital book has been downloaded or accessed, it cannot be returned, and therefore we do not offer refunds except in the specific cases listed below.

2. Exceptions – Refunds May Be Considered If:

  • You were charged twice for the same product.

  • The file is corrupt or inaccessible, and we are unable to provide a working version after troubleshooting.

  • The product delivered does not match the description on our site.

In these cases, please contact us within 7 days of purchase with your order number and a clear explanation.

3. How to Request a Refund

To request a refund under the exceptions listed:

  • Email us at: [Your Email]

  • Include your order number, the title of the product, and the reason for your request.

Our team will review your request and respond within 2–3 business days.

4. Chargebacks

If you experience any issue with your purchase, we encourage you to contact us directly before filing a dispute. Filing a chargeback without contacting us first may result in being banned from future purchases.

5. Questions?

📞 Phone: +351 962 654 061
📍 Address: Estr. da Circunvalação 886
📧 Email: info@nextgendigitalstor.com

We’re here to help and want you to be confident in every purchase!